Travel Protection

Valid for all US, Mexico and the Caribbean destinations, excluding Vacation Exclusive Packages

Help protect your vacation investment from the unexpected with Southwest Vacations’ Travel Protection. Southwest Vacations® offers this option to help provide some peace of mind in knowing your vacation investment is protected from the moment you book, until you return home.

Pre-Travel Penalty Waiver**

Provided by Southwest Vacations (non-insurance features)

Cancel for any reason and receive a refund to the original form of payment for the full package price less the cost of flights and the travel protection plan cost. Flights are non-refundable and will be issued in the form of an airline credit valid for future travel for up to one year from original time of purchase.

No supplier penalties or fees:
  • If you change or cancel your vacation prior to departure, all supplier penalties and fees for hotels, rental cars and/or activities will be waived under the Penalty Waiver.
  • If you change your vacation and choose to apply your Penalty Waiver to waive any supplier penalties or fees, the product is considered used. You will be required to repurchase travel protection in order to help protect your vacation from that point forward. If you choose to decline repurchasing Southwest Vacations’ Travel Protection after a supplier fee is waived, you will be subject to any subsequent fees or further revisions or cancellation and will no longer have any of the benefits previously offered with Southwest Vacations’ Travel Protection.
Hurricane travel credit
  • If a hurricane affects your city of origin or destination prior to your departure, receive a refund* for your unused hotel, rental car and/or activities. The cost of flights will be issued as an airline credit for future travel.

*Terms and Conditions – receive a refund to the original form of payment for the full package price less the cost of flights and the Southwest Vacations’ Travel Protection plan cost. Flights are non-refundable and will be issued in the form of an airline credit valid for future travel for up to one year from the original time of purchase.

Important: If a reservation is cancelled, please submit a written refund request as follows:
  • E-mail request to: refund@southwestvacations.com
  • Fax request to (414) 934-1239, Attention: REFUNDS
  • Mail request to: Southwest Airlines Vacations, Attention: REFUNDS, 8969 N. Port Washington Rd., Milwaukee, WI 53217

** Notice to MN, MO & NY residents only: You are not required to purchase the Post-Departure Travel Insurance in order to purchase the Pre-Travel Penalty Waiver. Contact 1-877-538--3815 for details.

Post-Departure Travel Insurance - Underwritten by Arch Insurance Company
Trip Interruption Up to total trip cost if you interrupt due to sickness, injury, death and other covered reasons
Trip Delay Up to $500 ($200/day) for catch-up expenses if your vacation is delayed due to carrier-caused delays - including weather, unannounced strike and more
Accident Medical Up to $10,000 to cover medical treatment, hospitalization and more if you become injured on your vacation
Sickness Medical Up to $10,000 to cover medical treatment, hospitalization and more if you become sick on your vacation
Baggage Loss Up to $1,000 if your luggage or personal items are lost, stolen or damaged
Baggage Delay Up to $300 to cover the purchase of necessary items if your bags are delayed for 24+ hours
Emergency Medical Evacuation/ Repatriation Up to $30,000 to cover emergency medical transport
Accidental Death & Dismemberment Air Common Carrier Up to $20,000 to cover loss of life or limb
Worldwide Emergency Assistance - Non-Insurance Services provided by On Call International
24/7 global assistance during your trip
  • CarefreeTM Travel Assistance
  • Medical Assistance
  • Emergency Services

Travel Protection Policy Details

Applicable only for travel bookings prior to January 3, 2019

Please select your state of residence from the list below to download your full policy:

If you need to file a claim, please visit www.aontravelclaim.com